General Terms and Conditions (Excerpt)

  1. The hotel accommodation contract is binding upon confirmation of booking, or by providing the service in case a written confirmation is not possible due to time constraints.
  2. Booked rooms are available to the guest from 4 pm (day of arrival) to 11 am (day of departure).
  3. Unless it was specifically agreed otherwise, the hotel is entitled to provide booked rooms to other guests after 9 pm.
  4. In case of a guest’s withdrawal from the booking, cancellation fees incur as follows:
  5. until 30 days prior to arrival: free of charge
    29 to 15 days prior to arrival: 35 %
    14 to 7 days prior to arrival: 50 %
    6 to 1 days prior to arrival: 75 %
    day of arrival: 90 %

    The guest is free to provide evidence that the hotel has suffered no or lower damages.
  6. The guest has to treat hotel facilities and allocated rooms with care and avoid contamination or damage. If contamination or damage beyond normal use turn out, even after departure, the hotel is entitled to charge the amount required to clean up or remedy any such damage to the guest.
  7. The hotel shall only be liable for damages resulting from intent and gross negligence. The hotel is liable to the guest for property brought into the hotel in accordance with the statutory provisions.
  8. Should there be any disorders or defects regarding hotel services, we will act to remedy such upon knowledge thereof or upon objection by the guest without undue delay. Objections can only be considered if reported prior to departure. The guest shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage at a minimum.
  9. Reception is open from 6:30 – 11:00 am and 4:00 – 10:00 pm.
  10. Place of performance and payment is Zirndorf. The court of jurisdiction is Nürnberg.
  11. Our complete terms and conditions are available at reception.